Terms and Conditions

Last updated: May 2026

1. About LearnWithOtti

LearnWithOtti is an AI-powered A-Level tutoring platform operated by Robert Yates, a sole trader based in England, United Kingdom. The Service provides access to Otti, an AI tutor providing AI-powered tutoring and assessment for the A-Level subjects and exam board specifications listed as available on our website from time to time. Subjects marked as ‘coming soon’ are not yet available. Otti is a study aid and does not replace a qualified teacher, examiner, or educational institution.

Contact: rob@learnwithotti.co.uk

2. Eligibility and Account Registration

2.1 Age Requirement

You must be at least 16 years old to create an account. By registering, you confirm you meet this requirement.

2.2 Account Accuracy

Provide accurate information and keep your details up to date. You are responsible for maintaining the confidentiality of your login credentials.

2.3 One Account Per User

Accounts are for individual use only. You may not share credentials or allow others to access the Service through your account.

2.4 Account Security

You are responsible for all activity under your account. Report suspected unauthorised access to rob@learnwithotti.co.uk immediately.

3. The Service and Otti AI Tutor

3.1 Nature of the Service

LearnWithOtti provides an AI-powered tutoring service that includes conversational tutoring, practice assessments with mark-scheme feedback, and progress tracking across supported A-Level subjects and exam boards.

3.2 Otti is a Study Aid Only

Otti is an AI study aid designed to support your learning. It may occasionally produce inaccurate, incomplete, or outdated content. You should not rely solely on Otti’s responses and should always verify important information with your teacher, textbook, or official exam board materials.

3.3 No Guarantee of Outcomes

LearnWithOtti does not guarantee any particular academic result, grade, or outcome. Otti is a supplementary learning tool and individual results will depend on many factors outside our control.

3.4 Service Availability

We aim to keep the Service available at all times but do not guarantee uninterrupted access. Planned and unplanned maintenance, third-party outages, or technical issues may cause temporary unavailability.

3.5 Changes to the Service

We may update, modify, or discontinue features of the Service at any time. Where changes materially affect your subscription, we will give you reasonable advance notice.

4. Subscriptions and Payment

4.1 New Subscriber Discount

New users receive 50% off their first month on any paid plan. The discount is applied automatically at checkout — no code required.

4.2 Subscription Tiers

Current plans and pricing are listed at https://www.learnwithotti.co.uk/pricing. Plans include a monthly token allowance. We will give you at least 30 days’ notice of any price changes.

4.3 Billing

Subscriptions are billed monthly in advance. Payments are processed securely by Stripe. By subscribing, you authorise us to charge your payment method on a recurring basis.

4.4 Auto-Renewal

Your subscription renews automatically each billing period. If you cancel, your access continues until the end of the current billing period and will not renew thereafter.

4.5 Refund Policy

If you request a refund within the current billing month, you are entitled to a full refund (100%) if no tokens have been used, or a 50% refund if tokens have been used. Refunds are not available for prior billing periods. To request a refund, contact rob@learnwithotti.co.uk.

4.6 Failed Payments

If a payment fails, we will notify you and allow 7 days to resolve the issue. If payment is not received within that period, your account may be suspended until the outstanding balance is settled.

5. Acceptable Use

5.1 Permitted Use

You may use the Service solely for your own personal, non-commercial A-Level study purposes in accordance with these Terms.

5.2 Prohibited Conduct

You must not:

  • Use the Service for any unlawful purpose or in breach of any applicable law
  • Attempt to reverse-engineer, scrape, or copy any part of the Service
  • Submit content that is abusive, offensive, or harassing
  • Use the Service to cheat in coursework, exams, or controlled assessments
  • Share your account credentials with others
  • Use automated tools or bots to access the Service
  • Attempt to circumvent token limits, billing, or access controls
  • Submit false information during registration
  • Attempt to access other users’ accounts or data

5.3 Consequences of Breach

We reserve the right to suspend or terminate your account without notice if we reasonably believe you have breached these Terms. No refund will be issued where termination is due to a breach on your part.

6. AI-Generated Content and Limitations

6.1 Nature of AI Responses

AI-generated content has inherent limitations, including:

  • Responses may contain factual errors or hallucinations
  • Otti does not have access to real-time or up-to-date information
  • Mark-scheme feedback is indicative and may not reflect official examiner judgements
  • Responses are generated based on patterns in training data, not authoritative exam board guidance

6.2 Your Responsibility

You are responsible for critically evaluating AI-generated content and for verifying information against authoritative sources before acting on it.

6.3 Content You Submit

By submitting messages or content to the Service, you grant us a non-exclusive licence to use that content to provide and improve the Service. You retain ownership of your content. Do not submit sensitive personal information beyond what is necessary to use the Service.

7. Intellectual Property

7.1 Our Content

All content, design, code, branding, and materials on the Service are owned by or licensed to Robert Yates and are protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written consent.

7.2 Licence to You

We grant you a limited, non-exclusive, non-transferable licence to access and use the Service for your personal study purposes during your active subscription period.

7.3 Feedback

If you provide feedback or suggestions about the Service, you grant us a perpetual, royalty-free right to use that feedback in any way we see fit.

8. Limitation of Liability

8.1 Disclaimer

The Service is provided “as is” and “as available” without warranties of any kind, whether express or implied. We do not warrant that the Service will be error-free, uninterrupted, or fit for any particular purpose.

8.2 Limitation

To the fullest extent permitted by law, LearnWithOtti shall not be liable for:

  • Any loss of data, revenue, profit, or business opportunity
  • Any indirect, incidental, or consequential loss or damage
  • Any failure or delay in the Service caused by circumstances beyond our reasonable control
  • Academic results, exam outcomes, or any educational consequence arising from use of the Service
  • Any loss caused by your failure to keep your account credentials secure

Where liability cannot be excluded, our total liability to you shall not exceed the fees paid by you in the 3 months preceding the claim.

8.3 Statutory Rights

Nothing in these Terms affects your statutory rights as a consumer under applicable UK law.

9. Termination

9.1 By You

You may cancel your subscription and close your account at any time through your account settings or by contacting us at rob@learnwithotti.co.uk.

9.2 By Us

We may suspend or terminate your account immediately if:

  • You breach these Terms
  • We reasonably suspect fraudulent or abusive activity on your account
  • We are required to do so by law or a regulatory authority

10. Data and Privacy

Your use of the Service is subject to our Privacy Policy, which explains how we collect, use, and protect your personal data. You can read our Privacy Policy at https://www.learnwithotti.co.uk/privacy.

11. Changes to These Terms

We may update these Terms from time to time. For material changes, we will give you at least 14 days’ notice by email or an in-app notification. Continued use of the Service after the effective date of any changes constitutes acceptance of the revised Terms.

12. Governing Law and Disputes

These Terms are governed by the laws of England and Wales. In the event of a dispute, please contact us at rob@learnwithotti.co.uk and we will endeavour to respond within 5 working days. If we cannot resolve the dispute informally, it will be subject to the exclusive jurisdiction of the courts of England and Wales.

13. General

  • These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and LearnWithOtti
  • If any provision of these Terms is found to be unenforceable, the remaining provisions continue in full force and effect
  • Our failure to enforce any right or provision does not constitute a waiver of that right or provision
  • You may not assign your rights under these Terms without our written consent; we may assign our rights to any successor entity
  • These Terms do not confer any rights on third parties

14. Contact

For any questions about these Terms, please contact us:

Email: rob@learnwithotti.co.uk
Operator: Robert Yates
Website: https://www.learnwithotti.co.uk

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