Terms and Conditions

Last updated: October 2026

1. About LearnWithOtti

LearnWithOtti is a trading name of Robert Yates, a sole trader based in England. LearnWithOtti is an AI-powered A-Level tutoring platform (the “Service”). The Service provides access to Otti, an AI tutor providing AI-powered tutoring and assessment for the A-Level subjects and exam board specifications listed as available on our website from time to time. Subjects marked as ‘coming soon’ are not yet available. Otti is a study aid and does not replace a qualified teacher, examiner, or educational institution.

Contact: rob@learnwithotti.co.uk

2. Eligibility and Account Registration

2.1 Age Requirement

You must be at least 16 years old to create an account. By registering, you confirm you meet this requirement.

2.2 Account Accuracy

Provide accurate information and keep your details up to date. You are responsible for maintaining the confidentiality of your login credentials.

2.3 One Account Per User

Accounts are for individual use only. You may not share credentials or allow others to access the Service through your account.

2.4 Account Security

You are responsible for all activity under your account. Report suspected unauthorised access to rob@learnwithotti.co.uk immediately.

3. The Service and Otti AI Tutor

3.1 Nature of the Service

LearnWithOtti provides an AI-powered tutoring service that includes conversational tutoring, practice assessments with mark-scheme feedback, and progress tracking across supported A-Level subjects and exam boards.

3.2 Otti is a Study Aid Only

Otti is an AI study aid designed to support your learning. It may occasionally produce inaccurate, incomplete, or outdated content. You should not rely solely on Otti’s responses and should always verify important information with your teacher, textbook, or official exam board materials.

3.3 No Guarantee of Outcomes

LearnWithOtti does not guarantee any particular academic result, grade, or outcome. Otti is a supplementary learning tool and individual results will depend on many factors outside our control.

3.4 Service Availability

We aim to keep the Service available at all times but do not guarantee uninterrupted access. Planned and unplanned maintenance, third-party outages, or technical issues may cause temporary unavailability.

3.5 Changes to the Service

We may update, modify, or discontinue features of the Service at any time. Where changes materially affect your subscription, we will give you reasonable advance notice.

3.6 Otti Tutors

Live tutoring through Otti Tutors, when available, is subject to additional terms shown at booking.

4. Subscriptions and Payment

4.1 Plans

We offer monthly subscriptions only. Current plans and prices are listed at https://www.learnwithotti.co.uk/pricing. We will give you at least 30 days’ notice of any price change.

4.2 New Subscriber Discount

New users receive 50% off their first month on any plan. The discount is applied automatically at checkout — no code required.

4.3 Your Monthly Token Allowance

Each plan includes a monthly token allowance, shown on the pricing page. Your allowance resets at the start of each billing month, when your renewal payment is taken. Unused tokens do not roll over to the next month.

When you have used your whole allowance, Otti Learn, Otti Assess and Otti Ask pause until your allowance resets at your next renewal. Usage is counted after each response, so a response that is already under way when you reach your limit will finish and your usage may go slightly over your allowance; you will not be charged extra for this. Features that do not use your allowance, such as calculation practice, keep working while your subscription is active.

You can upgrade at any time from your account settings. When a plan change takes effect, the new plan’s allowance applies straight away and the tokens you have already used that month count towards it. If you move to a smaller plan and have already used more than its allowance, Otti Learn, Otti Assess and Otti Ask pause until your next renewal. Any change to what you pay is calculated by our payment provider, Stripe, and shown to you when you make the change.

4.4 Billing

Subscriptions are billed monthly in advance. Payments are processed securely by Stripe. By subscribing, you authorise us to charge your payment method each month until you cancel.

4.5 Renewal and Cancelling

Your subscription renews automatically each month until you cancel. You can cancel at any time from your account settings (Billing, then “Update payment / Cancel”) or by emailing rob@learnwithotti.co.uk. After you cancel, you keep access until the end of the month you have paid for, and you will not be charged again.

4.6 Your 14-Day Right to Cancel

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel within 14 days of first subscribing, without giving a reason.

Otti starts as soon as you subscribe. At checkout, you ask us to give you access straight away and acknowledge that, if you cancel within 14 days, we will refund what you paid minus a proportionate amount for what you have used. We calculate that amount as the share of that month’s token allowance you have used. For example, if you have used 20% of your allowance, we refund 80% of what you paid.

To cancel within the 14 days, cancel from your account settings or email rob@learnwithotti.co.uk saying that you want to cancel (you can use the model cancellation form in Schedule 3 to the Regulations, but you do not have to). We will refund you within 14 days of your cancellation, to the payment method you used.

4.7 Our Refund Policy

As well as your statutory right to cancel, you can ask for a refund for your current billing month at any time: a full refund if you have not used any tokens that month, or a 50% refund if you have. Earlier billing months are not refundable. To request a refund, email rob@learnwithotti.co.uk. If you cancel within your first 14 days, you receive whichever is better for you: this refund or your refund under section 4.6.

4.8 Failed Payments

If a payment fails, Stripe will try to take it again. Your access continues while the payment is being retried. If the payment still cannot be collected and your subscription ends, Otti Learn, Otti Assess and Otti Ask stop until you subscribe again.

Nothing in this section affects your statutory rights.

5. Acceptable Use

5.1 Permitted Use

You may use the Service solely for your own personal, non-commercial A-Level study purposes in accordance with these Terms.

5.2 Prohibited Conduct

You must not:

  • Use the Service for any unlawful purpose or in breach of any applicable law
  • Attempt to reverse-engineer, scrape, or copy any part of the Service
  • Submit content that is abusive, offensive, or harassing
  • Use the Service to cheat in coursework, exams, or controlled assessments
  • Share your account credentials with others
  • Use automated tools or bots to access the Service
  • Attempt to circumvent token limits, billing, or access controls
  • Submit false information during registration
  • Attempt to access other users’ accounts or data

5.3 Consequences of Breach

We reserve the right to suspend or terminate your account without notice if we reasonably believe you have breached these Terms. No refund will be issued where termination is due to a breach on your part.

6. AI-Generated Content and Limitations

6.1 Nature of AI Responses

AI-generated content has inherent limitations, including:

  • Responses may contain factual errors or hallucinations
  • Otti does not have access to real-time or up-to-date information
  • Mark-scheme feedback is indicative and may not reflect official examiner judgements
  • Responses are generated based on patterns in training data, not authoritative exam board guidance

6.2 Your Responsibility

You are responsible for critically evaluating AI-generated content and for verifying information against authoritative sources before acting on it.

6.3 Content You Submit

By submitting messages or content to the Service, you grant us a non-exclusive licence to use that content to provide and improve the Service. You retain ownership of your content. Do not submit sensitive personal information beyond what is necessary to use the Service.

7. Intellectual Property

7.1 Our Content

All content, design, code, branding, and materials on the Service are owned by or licensed to Robert Yates and are protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written consent.

7.2 Licence to You

We grant you a limited, non-exclusive, non-transferable licence to access and use the Service for your personal study purposes during your active subscription period.

7.3 Feedback

If you provide feedback or suggestions about the Service, you grant us a perpetual, royalty-free right to use that feedback in any way we see fit.

7.4 Using our diagrams

Students, teachers and schools are welcome to use, display and share the diagram images on www.learnwithotti.co.uk free of charge for non-commercial educational purposes, for example in lessons, homework, school VLEs, revision notes and presentations. You do not need to ask permission or apply for a licence. We would appreciate a credit with a link to www.learnwithotti.co.uk (for example: "Diagram: LearnWithOtti, learnwithotti.co.uk"). You must not sell the diagrams, include them in a paid product or service, or present them as your own work. If you would like to use them commercially, please contact us. This permission covers the diagram images only, not other content on the site.

8. Limitation of Liability

8.1 Disclaimer

The Service is provided “as is” and “as available” without warranties of any kind, whether express or implied. We do not warrant that the Service will be error-free, uninterrupted, or fit for any particular purpose.

8.2 Limitation

To the fullest extent permitted by law, LearnWithOtti shall not be liable for:

  • Any loss of data, revenue, profit, or business opportunity
  • Any indirect, incidental, or consequential loss or damage
  • Any failure or delay in the Service caused by circumstances beyond our reasonable control
  • Academic results, exam outcomes, or any educational consequence arising from use of the Service
  • Any loss caused by your failure to keep your account credentials secure

Where liability cannot be excluded, our total liability to you shall not exceed the fees paid by you in the 3 months preceding the claim.

8.3 Statutory Rights

Nothing in these Terms affects your statutory rights as a consumer under applicable UK law.

9. Termination

9.1 By You

You may cancel your subscription at any time, as described in section 4.5. To close your account, email rob@learnwithotti.co.uk.

9.2 By Us

We may suspend or terminate your account immediately if:

  • You breach these Terms
  • We reasonably suspect fraudulent or abusive activity on your account
  • We are required to do so by law or a regulatory authority

10. Data and Privacy

Your use of the Service is subject to our Privacy Policy, which explains how we collect, use, and protect your personal data. You can read our Privacy Policy at https://www.learnwithotti.co.uk/privacy.

11. Changes to These Terms

We may update these Terms from time to time. For material changes, we will give you at least 14 days’ notice by email. Continued use of the Service after the effective date of any changes constitutes acceptance of the revised Terms.

12. Governing Law and Disputes

These Terms are governed by the laws of England and Wales. In the event of a dispute, please contact us at rob@learnwithotti.co.uk and we will endeavour to respond within 5 working days. If we cannot resolve the dispute informally, it will be subject to the exclusive jurisdiction of the courts of England and Wales.

13. General

  • These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and LearnWithOtti
  • If any provision of these Terms is found to be unenforceable, the remaining provisions continue in full force and effect
  • Our failure to enforce any right or provision does not constitute a waiver of that right or provision
  • You may not assign your rights under these Terms without our written consent; we may assign our rights to any successor entity
  • These Terms do not confer any rights on third parties

14. Contact

For any questions about these Terms, please contact us:

LearnWithOtti is a trading name of Robert Yates, a sole trader based in England.
Email: rob@learnwithotti.co.uk
Website: https://www.learnwithotti.co.uk

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